Shipping & Store Policy

Shipping & Store Policy

Welcome to Luqman Laptops and IT Store! Please read our Shipping & Store Policy carefully. By making a purchase, you agree to the following terms and conditions.

📦 Shipping Policy

At Luqman Laptops and IT Store, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping process:

Shipping Methods

We partner with the following reliable couriers:

  • TCS
  • Leopard Courier
  • M&P

Shipping Charges

  • Flat rate shipping fee: ₨300 for orders below ₨50,000
  • Free Shipping for orders above ₨50,000 within Pakistan.

Estimated Delivery Times

  • Islamabad: 1–3 business days
  • Other Cities: 3–5 business days
  • International Shipping: Currently unavailable.

Order Tracking

Once your order is shipped, you will receive an email or SMS with tracking information. You can track your package directly through the courier’s website.

Shipping Restrictions

  • We only ship within Pakistan at the moment.
  • If the courier is unable to deliver the package due to an incorrect address, we may charge an additional shipping fee.

🔄 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your product, here’s how our return and refund policy works:

Eligibility for Returns

  • Products can be returned within 7 days of delivery.
  • Condition: Items must be unused, in original packaging, and with all accessories.
  • Exceptions: Customized or special-order products cannot be returned unless faulty.

How to Return

To initiate a return, please contact us at info@luqmanlaptops.com or call +92-300-1234567. We will guide you through the return process and arrange for the collection of the product.

Refund Process

  • Refund method: We will issue refunds to the original payment method within 7 business days after receiving the returned item.
  • If the item is defective, the full cost of shipping will be reimbursed.

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of receiving the package, and we will provide a full refund or replacement.

🧾 Store Policies

Order Confirmation

  • You will receive an email confirmation once your order is placed. Please check your spam/junk folder if you do not receive it.

Payment Methods

We accept the following payment methods:

  • Cash on Delivery (COD)
  • Bank Transfer
  • In-store Payment

Customer Service

If you have any questions or need assistance, please reach out to us at info@luqmanlaptops.com or call +92-300-1234567. We are happy to help!

By making a purchase from our website, you agree to these terms and conditions. We reserve the right to update or modify our policies at any time. Please check this page periodically for updates.

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