Privacy Policy
This policy explains what personal information LuqmAn Laptops & IT Store (luqman.com.pk) collects, why we collect it and how we protect it. It applies to our website and to orders and enquiries by phone, WhatsApp or in our shops in Blue Area, Islamabad and Techno City, Rawalpindi.
Information we collect
- Order and enquiry details: your name, phone or WhatsApp number, delivery address and email address (if you give one), and the products you ask about or order.
- Messages: what you send us by phone, WhatsApp, email or our contact form.
- Technical information: your IP address, browser type and the pages you visit, collected through cookies and similar tools.
How we use it
- To confirm, prepare and deliver your order, and to contact you about it.
- To give warranty, return, refund and replacement support.
- To answer your questions and tell you whether a product is in stock.
- To keep the website secure and to understand which pages are useful so we can improve it.
Cookies
The website uses cookies that are needed for the shopping cart and checkout, and cookies from analytics tools (for example Google Analytics) that tell us how the site is used. You can block or delete cookies in your browser settings; the cart and checkout may not work without the necessary ones.
Who we share it with
We do not sell your personal information. We share it only when needed to complete your order (for example with our delivery staff within our delivery areas), with service providers that run our website, hosting and analytics, or when the law requires it.
How long we keep it
We keep order records for as long as needed for warranty, returns, accounts and legal requirements, and delete or anonymise enquiry details when they are no longer needed.
Security
We take reasonable steps to protect your information, but no website or message service is completely secure. Please do not send card or password details by WhatsApp or email.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you by contacting us below.
Children
Our website is not meant for children under 13 and we do not knowingly collect their information.
Changes to this policy
We may update this page from time to time. The version on this page is the current one.
Contact us
LuqmAn Laptops & IT Store
Shop 02, Fazl-ul-Haq Mushtaq Mansion, Blue Area, Islamabad and Shop 20, 2nd Floor, Techno City 2, Rawalpindi
Phone / WhatsApp: 0310-0807244 or 0301-0524130
Email: info@luqman.com.pk
Related: Terms & Conditions · Return, Refund & Replacement Policy · Delivery & Shipping Policy